Questions, answered
AI automation hands repetitive computer work to software. Digital robots (RPA) follow fixed rules across the applications your team already uses, such as Outlook, Excel, SAP and web portals. AI adds the steps that rules cannot cover, like reading documents or sorting emails. GORU combines both and keeps a named person in charge of anything unusual.
An RPA robot follows written rules exactly and does the same thing every time, which suits stable, high-volume work. An AI agent can assess a situation and choose an approved action, which suits work that needs some judgment. GORU builds agents with clear limits on tools and permissions, and they hand over to a person when confidence is low.
Yes. GORU is a Singapore team and most projects start with one process for one team, such as a daily report, a reconciliation or a stock update. You do not need an IT department or new software to begin.
Start with work that is repetitive, rule-based and done often: copying data between systems, preparing the same report every day or week, reconciling statements, or checking documents against a list. If the steps can be written down and the inputs are digital, it is usually a good first candidate.
Often, yes. A robot can work through the same screens and approved accounts your team uses — including Outlook, Excel, browsers, SAP and many business applications. The process still needs stable rules, authorised access and clear hand-off points for anything that requires judgment.
No. The robot is built around what you already run. If one of your systems changes later, the robot is updated to match — not the other way around.
Yes. Approval points are built in wherever you want them. Nothing final has to leave the building without a sign-off from your team.
Anything outside the rules is set aside and sent to a named person, with a note explaining what looked wrong. The robot never guesses.
That depends on the applications and setup agreed for the project. We map where information is read, processed, logged and stored before build, then limit the robot to approved accounts and permissions. Any hosting or third-party service involved is identified during scoping.
Small. Most clients start with a single process — one report, one update, one check. That is enough to see how a robot behaves before extending it.
The support arrangement is agreed as part of the project. If an application update changes a screen, the robot is designed to stop and report the issue rather than push through. We can then assess and update the affected step under the agreed support scope.
It depends on the number of applications, rules and exceptions involved. We start by walking through one real run, then give you a scoped plan with the build, testing and sign-off stages before work begins.
The main factors are the number of applications involved, the complexity of the rules, how often the process runs, the exceptions it must handle and the support needed after launch. We scope one process first so the proposal is based on the actual work rather than a guess.
A process may not be ready if the steps change every time, most cases need human judgment, or one of the underlying systems is about to be replaced. We will say so plainly rather than automate work that should be redesigned first.
Your team does. The written process definition records the agreed steps, rules, exceptions and approval points, so you can understand what the robot does and use it for testing and handover.
The robot uses only the accounts and permissions approved for the process. The exact setup depends on your applications and security requirements, and is agreed before build. Access outside the documented scope is not added by default.